Who handles your data
The website mvviagens.com.br and its customer service belong to MV Agência de Viagem e Turismo e Eventos LTDA, CNPJ 11.459.432/0001-81, based in Niterói/RJ. We are the ones who decide how your data is used, and we are responsible for it.
What data we collect
We only ask for what’s needed to quote and organize your trip:
- Contact: name, email, phone or WhatsApp.
- Trip: destination, dates, number of people, hotel preferences, meals and budget provided in the requests.
- To issue and book: full name as on the document, date of birth, passport or ID number, and details of those traveling with you. We only ask for this information once the purchase is confirmed.
- Congresses: specialty, institution and registration details when the trip is for an event.
We don’t ask for card details on the site. Payments are arranged directly with your travel assistant.
What we use it for
- To respond to your requests and send proposals.
- Book and issue flights, hotels, tours, cars, insurance and registrations.
- Comply with legal and tax obligations related to the sale.
- Alerts about flight changes, documents and deadlines for your trip.
We only send offers by email or WhatsApp if you ask, and you can stop receiving them at any time.
Who we share it with
Your data goes only to those who need it for the trip to happen: airlines, hotels, tour operators, insurers, rental companies, guides and congress organizers. Each one receives only what is necessary for the contracted service.
We don’t sell or rent your data, and we don’t use them for third-party advertising.
The flight and hotel search on the home page is provided by Oner Travel, MV’s partner. What you type in this search (origin, destination, dates and number of travelers) is sent directly to Oner, and the results open on its site, which follows its own privacy policy.
How we protect it
All service is provided by our travel assistants, and the management system where orders and customers are kept is completely private:
- Access is limited to the MV team, with individual logins and permission levels.
- Passwords are stored encrypted, with a protected connection (HTTPS) across the entire site and dashboard.
- A log of who accessed and changed each piece of information.
- Travel documents are used only for issuing tickets and are stored with restricted access.
How long we keep it
We keep your data while there is an active inquiry or trip, and afterward for as long as the law requires for sales records. Requests that didn’t become a trip are deleted when they’re no longer useful, or earlier if you ask.
Your rights
Under the LGPD in Brazil and the RGPD in Portugal and the European Union, you can at any time:
- Know what data we hold about you and receive a copy.
- Correct incomplete or outdated data.
- Request deletion of data we aren’t required by law to keep.
- Withdraw your consent to messages and offers.
- File a complaint with your country’s data protection authority (ANPD in Brazil, CNPD in Portugal).
For any request, talk to us through the page Contact and support. We reply within 15 days.
Changes to this policy
If this policy changes, the date below is updated. Important changes are announced on the site.
Last updated: November 2026.